HomeRETURN POLICY

RETURN POLICY

This return policy applies to the purchase and delivery of physical goods offered by emclegal.uk (operated by EMC LEGAL LIMITED).

  1. Scope of Returns Customers may apply for a return or refund upon receipt of goods if the conditions of this policy are met.

Goods must be in unused, undamaged condition and retain their original packaging and accessories.

Some special items may not be eligible for returns; please refer to the product description or legal regulations for details.

  1. Return Request Time Customers may request a return within 14 days of receiving the goods (in accordance with relevant UK consumer protection regulations).

Requests made after 14 days may not be processed unless there is a quality issue with the product.

  1. Return Conditions

Items meeting the following conditions can be returned:

The item is unused and in perfect condition.
Packaging, labels, and accessories are complete.
The item is not damaged due to human error.
Valid order information is provided.

The following situations may not support returns:

Used or visibly damaged items.
Dissatisfaction due to personal reasons (e.g., mistaken purchase).
Drops or signs of use not related to quality issues.
The return period has expired.

  1. Return Process
    Contact customer service to submit a return request.
    Provide order information and a description of the problem.
    Receive return instructions after approval.
    Send the item back according to the instructions.
    Process refund or replacement after inspection and confirmation.
  2. Refund Policy
    After confirming the returned item meets the conditions, a refund will be processed.

Refunds are usually returned to the original payment method within 3–7 business days.

Arrival time may vary slightly depending on the payment method.

  1. Return Shipping Costs
    If the return is due to product quality issues, we may bear the shipping costs.

If the return is due to personal reasons, the return shipping costs are usually borne by the user.

  1. Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us as soon as possible after receipt.

We will prioritize providing a replacement or refund solution.

  1. Contact Us

For returns or related inquiries, please contact:

Email: salvadorclark377@hotmail.com
Phone: +44 7446392083